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Frequently Asked Questions
When lighting the candle, check that the wick is in the middle. Only move the wick with a stick
or fireproof object.
When the candle burns, the glass around the candle becomes hot. Therefore, be careful when you want to light the candle.
move it when it is already lit. It is better to let the candle cool down before you put it on
place it in another place. Therefore, when burning the candle, always make sure that the candle is on a fireproof surface
surface. When in doubt, always use a coaster.
The greener the better. On this beautiful natural island it is almost impossible that our products are not.
That's why our products are 100% vegan, organic and cruelty free!
Sustainability means a lot to us. We pay close attention to this when choosing our products. We
understand sustainable several things. Sustainability for nature and the environment, but also sustainability
of the product.
- We want our products to be as green as possible. That's why all our products are cruelty-free, vegan and
organic. - We also want you to enjoy the products for as long as possible and we ensure that the
products are also capable of doing so.
How annoying! If you think there is something wrong with the product, you can send us a message and then
we will solve that together with you. We would also prefer to receive a photo so that we can see immediately
what's going on.
Yes, indeed! It would be great if you wanted to give this as a gift from Texel. When checking out, you can choose to have this
to have it delivered to another address. You will receive the invoice by email.
Of course. We ship worldwide. Read more about shipping costs in the question "What are the
shipping costs” There may be an additional charge.
Of course we give you the tip to buy the products on the beautiful island itself. When you are on Texel there are several shops that sell our products. If you want to know where we are in the shop, look here.
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You will receive a Track & Trace code from the postal company in your email when the order is on its way. It can
that this email ends up in the spam box
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